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ACCOUNT POLICY

six6aff Terms Conditions — Know Before You Play

six6aff sets out these terms so you know exactly what governs your account, your transactions, and your access to this platform. Availability and eligibility depend on your local law and the regions we support — read these conditions carefully before you proceed.

  • Account Access Rules
  • Transaction Records
  • Wallet & Payment Use
  • Policy Updates
POLICY POSTURE

How These Conditions Apply to You

These terms form the agreement between you and six6aff the moment you open an account or use any part of this platform. They govern every action you take here — from logging in on mobile to initiating a Nagad transfer or reviewing your Upay transaction record. If any part of these conditions conflicts with a local law in your region, the local law takes precedence, and you are responsible for confirming that your use of this platform is permitted where you are located. We may update these terms when operational, legal, or regulatory circumstances require it. When we do, we will post the revised version here and the updated date will appear at the top of this page. Continued use of your account after an update means you accept the revised terms. If you do not agree with any part of these conditions, the correct course is to stop using the platform and contact our support team to close your account. These terms do not override any mandatory consumer rights you hold under applicable law.

  • Nagad

  • Upay

  • Bank Transfer

  • Mobile Access

  • Account Wallet

COVERAGE SCOPE

What These Terms Cover and What They Do Not

Understanding the boundary of this policy helps you know where these rules apply and where separate terms or third-party conditions take over.

  • Account Access

    These terms govern how you open, use, suspend, or close your account on six6aff. This includes login credentials, identity verification steps shown in your account settings, and any access restrictions we apply based on your region or account status.

  • Transactions

    All deposits and withdrawals processed through your account — whether via Nagad, Upay, or Bank Transfer — fall under these conditions. The limits, verification steps, and record-keeping requirements displayed in your account at the time of a transaction are part of this agreement.

  • Site Content

    The games, odds, promotional notices, and editorial content published on six6aff are covered by these terms in respect of how you may use them. Content is provided for account holders in eligible regions only and may change without notice.

  • Third-Party Services

    Payment processors, game studios, and any external service linked from this platform operate under their own terms. six6aff is not responsible for the policies, availability, or conduct of third-party providers, including the mobile wallet networks that facilitate your transfers.

YOUR ACCOUNT RIGHTS

Actions You Can Take Under This Policy

You have specific, practical rights over your account and the records attached to it. Your transaction history — including every Nagad, Upay, and Bank Transfer entry — is accessible from the account dashboard at any time while your account is active. If you spot an error in a recorded transaction, open a support request with the transaction reference number shown in your history and our team will review it. You can also update your registered contact details from the account settings page; changes to payment-linked details may require the verification step shown on that screen. If you want to raise a question about how these terms apply to your specific situation, or request a formal review of an account action, the support routes listed on this page are the correct starting point. Account closure is available on request — contact support and we will walk you through the steps shown in the closure workflow.

  • Review Your Records

    Access your full transaction history from the account dashboard. Each entry shows the method used — Nagad, Upay, or Bank Transfer — along with a reference number you can quote if you need to raise a question.

  • Correct Account Details

    Update your registered name, contact number, or linked wallet details from the account settings screen. The page will show which fields require a verification step before the change is saved.

  • Raise a Policy Question

    If you are unsure how any part of these terms applies to your account, contact support with your account reference and the specific section you want clarified. We will respond through the channel you used to contact us.

  • Request Account Closure

    You may close your account at any time by contacting support. Before submitting the request, withdraw any remaining balance through your preferred payment method — the closure workflow in your account shows the required steps.

CONTACT ROUTES

Reach Us About This Policy

If you have a question about these terms, an account action, or a transaction record, use the routes below. These are the contact paths published on this platform — we do not list channels or hours we cannot stand behind.

  • Live Chat

    Open the chat window from your account page to reach the support team directly. Use this route for account access issues, transaction queries, or any question about how these terms apply to your situation.

  • Email Support

    Send a message to our support address listed in the Help section of your account. Include your account reference number and the transaction ID or policy clause you are asking about so we can respond accurately.

  • Help Centre

    The Help section inside your account covers common questions about account rules, transaction records, and policy updates. Check there first — many policy questions are answered in the published articles without needing to contact the team.

DATA & SECURITY

How We Handle Your Information

Your account data, transaction records, and contact details are handled according to the practices described in our Privacy Policy, which sits alongside these terms. We store records of your activity — including payment method usage and session data — for the period required by our operational and regulatory obligations, after which data is deleted or anonymised in line with our retention schedule.

  • Data Handling

    We collect only the account and transaction data needed to run your account and process your Nagad, Upay, or Bank Transfer requests. We do not sell your personal data to third parties. The Privacy Policy on this site describes exactly what we collect and how it is used.

  • Cookies

    This platform uses cookies to keep your session active and to remember your account preferences. You can review and adjust cookie settings from the privacy notice linked in the site footer. Disabling certain cookies may affect how your account page loads on mobile.

  • Account Security

    You are responsible for keeping your login credentials confidential. If you suspect unauthorised access to your account, contact support immediately using the live chat route so we can review your session logs and take the steps shown in the account security workflow.

  • Policy Change Requests

    To request a correction to data we hold about you, or to ask us to review a data-handling decision, contact support by email with your account reference. We will confirm receipt and follow the review steps set out in our Privacy Policy.

TERMS FAQ

Common Questions About These Terms

Straightforward answers to the questions account holders most often raise about how these conditions work.

Do these terms apply differently depending on where I am in Bangladesh?

Eligibility and available features depend on your location and local law. We serve accounts in eligible regions only. If access to any feature is restricted in your area, the platform will indicate this in your account. Check your account status and the region notice on the terms page for the current position.

What happens to my account if these terms are updated?

When terms change, the revised version is posted on this page with an updated date. Continuing to use your account after that date means you accept the new version. If you disagree with an update, contact support to discuss your options before using the platform further — including initiating an account closure if you prefer.

Can I dispute a transaction recorded in my account history?

Yes. Open the transaction in your account dashboard, note the reference number, and submit a support request using live chat or email. Include that reference so the team can pull the specific record. We will review the entry and respond through the channel you used to contact us.

How long do you keep records of my Nagad, Upay, or Bank Transfer transactions?

Transaction records are retained for the period our operational and regulatory obligations require. Your account dashboard will show the history available to you at any time. For questions about specific retention periods or to request a record, contact support by email with your account reference.

What do I do if I think someone else has accessed my account?

Contact support immediately via live chat — it is the fastest route. Tell the team you suspect unauthorised access and have your account reference ready. We will check your session logs and walk you through the security steps shown in the account security workflow to secure your account.

How do I close my account if I no longer want to use the platform?

Withdraw any remaining balance through Nagad, Upay, or Bank Transfer first — your account page shows the available withdrawal steps. Then contact support by live chat or email and request closure. The team will confirm the steps and timeline shown in the closure workflow for your account type.